FAQ

water beakers

My water tastes fine. Would I need a drinking water system?

Ordinary tap water can contain dissolved metals, such as iron or lead. It might contain chlorine, nitrates and mineral salts. Or it could have chromium, mercury, asbestos, or arsenic in it. A reverse osmosis water treatment system from EcoWater reduces more than 95% of dissolved solids, including many harmful contaminants.

The city treats my water so it's safe to drink. What more do I need?

The quality of your home’s water may meet local standards, but it might not meet your own. Reverse osmosis drinking water purification systems are usually used in the kitchen, where you are most apt to get your drinking water, and where you prepare all of your food and beverages. You need the healthiest and best tasting water available.

Also, the methods used to treat municipal water – including chlorine – could be impacting the smell and taste of your mixed beverages and your cooking. A drinking water system provides bottled water quality, without the bottled water price paid at the store and trips to the recycling center.

What are some common home water problems?

While most homeowners may never encounter scary-sounding contaminants like toxaphene and trichloroethylene, there are several common water problems to be on the lookout for in the home:

  • Hard water
  • Iron water
  • Acid water
  • Turbidity
  • Taste and Odor
  • Contaminants

How often do my filters have to be changed?

That's the great thing about our whole home systems. There are no filter changes. The main units clean themselves and salt using systems have water meters on them so they know when they need cleaned and when they don't, saving money on salt and water and reducing waste. 

A Reverse Osmosis unit for purified drinking water does have filters that need to be changed but not very often. Of course, it all depends on your water and water usage but on average our customers get their filters changed once a year. 

What type of maintenance will my system need and who will do it?

This answer is dependent on what system you end up needing to correct your water problems. We offer yearly cleanings for all of our systems. This means that we come out and test the water, check the system, clean the system, change any filters or uv lights that may need changed and check for leaks. Think of it like getting the oil changed and tires rotated on your car. If you don't maintain it, it won't last as long. 


Some well water systems may require you to add chemicals and flush the retention tank once a month or so. 


Most systems will require you to add salt a few times a year. The system will tell you when it needs it and it's all based on your water usage so it's a little different for everyone. 

And of course if you ever have any problems, we are always here to service your system. 

I am worried about bacteria in my water. How can I be sure it is removed?

We have a couple of options that we would have happy to discuss with you when we test your water and design a system. Depending on the situation, we may use chlorination/dechlorination, an ultra violet light, or under the sink filters such as an RO  or EPS 1000. Not all options are the correct option for every situation so we definitely want to assess things first before making a selection. 

How does a water softener operate?

One of the biggest misconceptions about water softeners is that the salt is what softens your water.  What actually softens the water are the thousands of resin beads inside your softener that filter out hard water minerals.

  • Water softeners use a negatively charged ion exchange resin to collect the impurities from your water. The resin becomes charged when it mixes with a sodium or potassium solution. The salt in the water softener isn’t what softens the water; it is what enables the resin to collect and remove the hardness from your water.
  • The EcoWater refiner softens your water, and also removes the chlorine taste and odor, which is often a result of water treated by cities and municipalities.
  • Regeneration is the term for when the resin is being cleaned and recharged in the sodium solution.

I live in the city. Since they treat the water does that mean my water is already soft?

Most municipalities treat water by using chlorine to kill bacteria. Some might even soften the water, but only to meet minimum requirements. That doesn’t mean it is ideal for your family.

An EcoWater Systems water refiner softens your family’s water by removing the hardness minerals and sediments that weren’t removed by the municipality, and it also removes the chlorine taste and odor.

What does soft water mean and why does it make my skin feel slippery?

Hard water is water that has a high mineral content. It’s a natural result of minerals like calcium and magnesium accumulating during the water cycle, and it can happen with well water and even city water.  The more calcium and magnesium dissolved in the water, the harder the water becomes.  This is why certain cities and counties within the same state can have varying degrees of water hardness.


A water softener system treats your water at the point it enters the home. It removes these hardness impurities before the water travels through your pipes and into your water-using appliances, and before you draw water from the taps of your bathrooms and kitchen.  Soft water is less than 1 gpg measurable minerals. Over 85% of households live in hard water areas.


An EcoWater water softener system removes the impurities in your water so your skin is rinsed without hard water minerals left behind. There is no residue on your skin to trap traces of soap, dead skin cells and other particles. And no residue left behind that dries your skin. The slippery, softness you feel is exactly how clean skin is supposed to feel.

What is the warranty on the 3700 series?

Advantage Warranty
ECOWATER SYSTEMS ECR/ERR/ERRC 3700 SERIES LIMITED WARRANTY

Congratulations! You have just purchased the highest
quality water conditioning product on the market. Warranty
begins at date of product install.

To whom is this warranty extended?
EcoWater Systems LLC warrants its products to the original
owner and guarantees that the products will be free from
defects in materials and workmanship from the original
date of installation.

How does my warranty work?
If, during the respective warranty period, a part proves, after
inspection by EcoWater, to be defective, EcoWater will, at
its sole option repair or replace that part at no charge, other
than normal shipping, installation or service charges.

What is covered by the warranty?
EcoWater Systems LLC guarantees to the original
owner that,
for their LIFETIME the SALT TANK and the MINERAL
TANK will not rust, corrode, leak, burst, or in any other
manner fail to perform their proper functions and that,
for a period of TEN YEARS, the VALVE BODY will be
free of defects in materials and workmanship and will
perform its proper function and that,
for a period of SEVEN YEARS, the ELECTRONIC
FACEPLATE will be free of defects in materials and
workmanship and will perform its proper function
and that,
for a period of FIVE YEARS, ALL OTHER PARTS,
including the REMOTE MONITOR will be free of
defects in materials and workmanship and will perform
their normal functions.

NOTE: Media in models with ERR3700/ERR3702 on the
rating decal is guaranteed for the LIFETIME, and media in
the ERRC3702 is guaranteed for a period of TEN YEARS
to the original owner, to be free of defects in materials and
workmanship and to reduce chlorine/chloramine taste and
odor from a municipal water supply.
How do I obtain warranty service?
Should you need service, your local, independent
EcoWater Dealer is only a phone call away.
PHONE:  1-800-985-2000

To obtain warranty service, notice must be given, within
thirty days of the discovery of the defect, to your local
EcoWater Systems dealer.

If I need a part replaced after the factory warranty
expires, is the replacement part warranted?
Yes, EcoWater Systems LLC warrants FACTORY REPAIRS as
well as all REPLACEMENT PARTS for a period of 90 DAYS.
This warranty does not include normal shipping, installation
or service charges.

Are any additional warranties available?
We are pleased to say, YES! EcoWater Systems LLC
sells an EXTENDED, PARTS ONLY WARRANTY for the
ELECTRONICS portion of your product. This warranty
is called the “Perfect Ten” and extends the seven year
warranty on the electronic FACEPLATE, WIRING HARNESS,
DRIVE MOTOR, TRANSFORMER, POWER CORD, SENSOR
HOUSING, and MICRO SWITCHES to a total of TEN
YEARS from the date of original installation. Your local
dealer will provide details regarding this warranty or will
refer you to the factory for additional information.
In addition, the ECR/ERR/ERRC 3700 SERIES product
carries the CREST OF EXCELLENCE GUARANTEE that,
should you experience a repetitive problem that remains
uncorrected, EcoWater will, during the FIRST YEAR OF
INSTALLATION, replace the product with the exact or
comparable product. This guarantee may be subject to
normal shipping and installation or service charges

What is the warranty on the 2300 series?

ECOWATER SYSTEMS ETF2300AIV/EIV/IF/PF SERIES LIMITED WARRANTY

Congratulations! You have just purchased the highest
quality water conditioning product on the market. Warranty
begins at date of product install.

To whom is this warranty extended?
EcoWater Systems LLC warrants its products to the original
owner and guarantees that the products will be free from
defects in materials and workmanship from the original
date of installation.

How does my warranty work?
If, during the respective warranty period, a part proves,
after inspection by EcoWater, to be defective, EcoWater
will, at its sole option repair or replace that part at no
charge, other than normal shipping, installation or
service charges.

What is covered by the warranty?
EcoWater Systems LLC guarantees to the original
owner that,
for their LIFETIME, the MINERAL TANK will not rust,
corrode, leak, burst, or in any other manner fail to
perform its proper function.
for a period of FIVE YEARS, the VALVE BODY will be
free of defects in materials and workmanship and will
perform its proper function and that,
for a period of SEVEN YEARS, the ELECTRONIC
FACEPLATE will be free of defects in materials and
workmanship and will perform its normal function
and that,
for a period of ONE YEAR, ALL OTHER PARTS will be
free of defects in materials and workmanship
and will
perform their normal functions.

How do I obtain warranty service?
Should you need service, your local, independent
EcoWater Dealer is only a phone call away.
PHONE:  1-800-985-2000

To obtain warranty service, notice must be given, within
thirty days of the discovery of the defect, to your local
EcoWater Systems dealer.
If I need a part replaced after the factory warranty
expires, is the replacement part warranted?
Yes, EcoWater Systems LLC warrants FACTORY REPAIRS as
well as all REPLACEMENT PARTS for a period of 90 DAYS.
This warranty does not include normal shipping, installation
or service charges.

Are any additional warranties available?
We are pleased to say, YES! EcoWater Systems LLC
offers an EXTENDED, PARTS ONLY WARRANTY for the
ELECTRONICS portion of your product. This warranty
is called the “Perfect Ten” and extends the seven year
warranty on the electronic FACEPLATE, WIRING HARNESS,
DRIVE MOTOR, TRANSFORMER, POWER CORD, SENSOR
HOUSING, and MICRO SWITCHES to a total of TEN
YEARS from the date of original installation. Should your
local dealer not offer this warranty, you may contact the
factory for additional information

Contact Us

Drop us a line!

We come to you.

Call or email us to make an appointment now. 

Advanced Water Treatment, Inc.

PO Box 847 Hinton, WV 25951US

1-(304) 466-2000 1-(800) 985-2000

Hours

Mon

09:00 am – 05:00 pm

Tue

09:00 am – 05:00 pm

Wed

09:00 am – 05:00 pm

Thu

09:00 am – 05:00 pm

Fri

09:00 am – 05:00 pm

Sat

Closed

Sun

Closed